Privacy policy

This policy explains how Orivexa ("we", "us") collects, uses and protects personal information through orivexa.ca. We handle personal information in accordance with Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

Person in charge of the protection of personal information

Questions, requests or complaints about personal information can be sent to our person in charge of privacy at support@orivexa.ca (subject: "Privacy"), or by mail to Orivexa, Montréal, Québec, Canada.

Information we collect

• Information you provide through our contact form: name, business email, company, website, country, service interest, budget range, goal and message.
• Correspondence when you email us.
• Usage information such as pages visited, clicks, scrolling, browser and device type, collected through Microsoft Clarity and Google Analytics.

How we use it

• To respond to your request and prepare a growth audit or proposal
• To provide and manage services you engage us for
• To understand how visitors use our website and improve it
• To meet legal and security obligations

We do not sell personal information.

Service providers

Contact-form submissions are transmitted through Web3Forms, which delivers them to our email inbox. Website usage analytics are processed by Microsoft Clarity and Google (Tag Manager and Analytics). Our website host and email provider also process data on our behalf. Some providers may store information outside Quebec or Canada; where that happens, we assess that the information will receive adequate protection.

Cookies and analytics

We use Microsoft Clarity to understand how visitors use our website, through heatmaps, session recordings and aggregated usage statistics. Clarity uses cookies and similar technologies to collect information such as pages visited, clicks, scrolling and device and browser type. Clarity masks text entered in form fields, and we do not use it to identify individual visitors. Data is processed by Microsoft; see the Microsoft Privacy Statement.

We also use Google Tag Manager to manage website tags and Google Analytics to measure visits, traffic sources and form submissions. These tools use cookies and collect information such as pages viewed, approximate location, device and browser type. Data is processed by Google; see Google's Privacy Policy. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.

The site does not use advertising cookies. You can block or delete cookies in your browser settings at any time.

Retention

We keep inquiry information for as long as needed to respond and follow up, and client information for the duration of the engagement plus any period required by law. Information is then deleted or anonymized.

Your rights

You may request access to, correction of, or deletion of your personal information, withdraw consent, and ask how your information is used. Contact us at the address above. If you are not satisfied with our response, you may contact the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.

Security

We use reasonable technical and organizational safeguards, including encrypted (HTTPS) transmission. No online transmission is completely secure.

Changes

We may update this policy. The date above shows the latest revision.